Bruce: ÒItÕs always about open conversation. Being there, being available to them. Listening.  Knowing we would be there to listen and that what they had to say was important. It wasnÕt about casting judgment or telling them what to do. It was about giving them a safe setting where they could figure it out for themselves knowing that there were guidelines, there was caring, and that they make good decisions. It was about them making good decisions and our being part of that toolbox for them in terms of a couple of sets of ears that were available. We had to pick our fights and we had to learn how to do that. And if there were crunches along the way it was about acknowledging our mistakes to them too.  It had to be safe and it had to be available and they had to know it.  The good news is that so far it works. Whatever the issue they feel comfortable coming to us and talking it through. ItÕs been a whole array of things.Ó